Report structure

• subject of the message: brief description of the problem
• provide unambiguous identification: your name, login name and computer name where the error occurs
• in the case of a software error:
  • do not delete anything, keep all data
  • specify what you are launching and how you run
  • specify what exactly does not work
    • focus on describing your own problem so we can reproduce it
    • optionally, you can provide your own description / interpretation of possible causes of the problem, we will give you feedback
  • If you are requesting help with a problem on computers where user support does not have administrative access, you need to make the data available
• in the case of a hardware error:
  • briefly describe what does not work
• if I do not understand something:
  • specify what you want to achieve and then describe what you do not understand or trouble you
• if I need to install a new software:
  • give the reasons for the installation, including the link where the software can be obtained
  • software licenses must be provided by the applicant itself
• if I need to change the system configurations:
  • provide reasons for changes

If I encounter a problem:

• software:
  • check the command(s) you entered, the name of the running application
  • read the error outputs carefully
  • read the documentation (manual page of commands or other literature)
  • try to reproduce the error
  • on another computer
  • in another account (ask your colleagues)
  • consult the problem with your colleagues, teachers or supervisor
  • use a search engine (Google, ...)
• hardware:
  • make sure your computer is on
  • Check if the monitor is on
  • Make sure the cabling is not visible (power, network cable, keyboard, mouse, monitor)
• I do not understand something:
  • consult with your colleagues, teacher, or supervisor
  • read the documentation (manual page of commands or other literature)
  • use a search engine (Google, ...)
• if you do not resolve the issue, please contact the support